Support & Knowledge Base

Frequently Asked Questions

Do you offer video-based focus groups?

Yes, the video module is already available (beta). If you want to access it from your account, please contact us.

Can you add our language?

Yes, we can quickly add a new LTR (Left-to-right) language, it usually takes only a few days. The support for RTL or other languages will be added later. Drop us a line with your language.

Do you also offer the recruitment services?

We focus mainly on development, we do not provide recruitment or moderation services. If you need to recruit respondents to your qualitative project, we can recommend a reliable partner.

Are you able to set up the projects for us?

Yes, sure. We can prepare the whole setting so you can focus only on moderation – adding respondents, pictures and media files, moderator’s guide, email invitations etc.

Where can I find recent system changes?

The changelog is the page with all important updates. You can also find its link in the top right corner. 

Help Desk

Available Mo-Fr 9:00 AM – 6:00 PM (Central European Time).

Submit your request:

11 + 8 =

Ready to get started?

Get in touch, or create an account