Support & Knowledge Base

Help Desk

Available Mo-Fr 9:00 AM – 5:00 PM (Central European Time).

Frequently Asked Questions

Do you offer video-based focus groups?

Collabito doesn’t provide the video module at the moment. We are trying to add the real-time video right now:  video focus groups …

Can you add our language?

Yes, we can quickly add a new language, it usually takes only a few days. Drop us a line with your language.

Do you also offer the recruitment services?

We focus mainly on development, we do not provide recruitment or moderation services. If you need to recruit respondents to your qualitative project, we can recommend a reliable partner.

Are you able to set up the projects for us?

Yes, sure. We can prepare the whole setting so you can focus only on moderation – adding respondents, pictures and media files, moderator’s guide, email invitations etc.

Where can I find recent system changes?

The changelog is the page with all important updates. You can also find its link in the top right corner. 

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