Pay as you go – we offer competitive project-based pricing.

You can see the project fee in the table below – the price depends mainly on the number of respondents. There are no other fees for text-based modules (bulletin boards, diaries, blogs, polls, text chats). To conduct a video session you will also need to purchase video credits.

Project price:

Free Basic Standard Advanced Custom
Price for a project €0 €95  €175
€400 contact us
Max. respondents in a project 5 8 50 300 custom
Max. pages in a project 2 10 50 100 custom

Modules available:
 – Text-based live chats
 – Video meetings (purchase video credits)  ✔
 – Diaries, blogs
 – Discussion boards, forums
 – Polls
 – Respondents’ video uploads


The maximum project length is one month. If the project is longer, we may charge aliquot price for extra days.

A project is a virtual space with a unique URL address, which includes respondents, pages (chats, discussion boards, polls…) and settings.

If you use only text modules, you pay only the project fee. We charge additional fees only for video focus groups (video credits).

Additional fees for video focus groups

Video focus groups require a higher level of infrastructure, so we charge additional fees for video streaming in the form of prepaid credits. The price depends on the number of participants and the length of the video FG session.

You can find out the price and examples on the video credit calculator page.

How to start?

Create your account here. The registration is free. You can try Collabito and check if it suits our needs. If you miss something, let us know please – we can discuss the missing function and consider it for future development.


How to pay and when?

We will contact you before the project and ask you for the invoicing information. We offer several payment methods: bank transfer, credit/debit card payment or Paypal. Our regular clients pay on completion of the project. We may require prepayment for new customers.


What is your refund policy?

Our goal has always been to have satisfied users. If you are not satisfied, then simply send us an email and we will refund your purchase right away.


Volume discounts
Contact us to get individual high-volume pricing.

Need to learn more details?

If we didn’t answer all of your questions, feel free to drop us a line anytime.