Bulletin Board Focus Groups

A bulletin board focus group is one of the basic methods in online market research. The discussion is structured in a typical thread-based layout, so participants can easily follow the discussion flow and different topics. The bulletin board is a very flexible method how to collect insights. The discussion forum is an asynchronous method –  people join in regularly at their convenience according to their schedule.

Bulletin board focus group

Collabito bulletin board focus group software 

Our forum discussion module is a flexible way to collect feedback and insights. It is one of the online qual tools included in the Collabito platform. Discussion boards are suitable for activities based on interactivity between respondents.

You can combine forum discussions with other activities in Collabito. Your project can also involve a diary, poll, or even a live video focus group.

Collabito is a web-based software, you don’t need to install anything to use our platform. You and other participants only need a browser.

Study length

The project duration can vary from a few days to several months.

Number of topics

You can have one long discussion forum or many smaller discussions.

Asynchronous online discussion

Participants can log in and answer any time according to their time preference.

Automations

Show or hide forums manually or automatically, based on date or completion of other tasks.

Online bulletin board software features

Responses

The threaded layout means that replies are indented like in common forums.

Marks ⭐

The moderator can mark the valuable messages for his later reference.

Likes & Dislikes 👍

Respondents and moderators can evaluate each comment.

Hide message

If somebody submits an inappropriate comment, you can easily hide it from other participants.

Images, photos 🖼️

People can upload their own images.

Emojis 🙂

Emojis are available to both respondents and moderators.

Avatars 🐯

Participants can upload their profile photos which will appear next to their posts.

Mobile friendly

Respondents can connect using many devices – mobile phones, laptops, tablets.

User roles

Moderators

You can assign one or several moderators to your projects. He can discuss with all other participants, mute or kick out anybody, and has some administrative privileges.

Respondents

Collabito provides an easy way how to add and administer all respondents in the project. There is also an email module for sending bulk invitations and reminders.

Clients

You can invite your clients or colleagues to observe the project and send messages to the moderator.

Team member

The account owner and his team members can create new projects and edit them, moderate discussions or assign external moderators, and much more.

Pros and Cons of bulletin board focus group

Advantages of bulletin board focus groups

  • Engaging conversations among respondents – sharing experience, opinions and reactions.
  • Higher number of participants possible compared to live chat – can be even hundreds of respondents.
  • The extended period of time (days to months) provides possibility to get more insights than one-time event – respondents have more time to think about the subjects and have the possibility to add more ideas later when something new comes to their mind.
  • Respondents can have multiple conversations at the same time.
  • The extended period of time provides the possibility to create  new versions of stimuli during the study.
  • If more bulletin boards are active, respondents can choose the most suitable topic according their current preference. 
  • Inexpensive setup and fieldwork.
  • No geographic and time zone barriers.
  • Easy-to-use for all focus group participants.
  • The FG transcripts are instantly available, easy to translate to any language with Google Translate or other machine translation tools. 

Disadvantages of bulletin board focus groups

  • Respondents tend to answer in short sentences, the moderator needs to encourage them to submit more detailed posts.
  • Not sure when/if the respondents comes back and submits another comment for the specific topic.
  • Higher participant drop out than in live discussions.
  • Limited ways how to express emotions (emoticons, emojis, images).
  • Sometimes, it’s necessary to remind participants to complete the post or submit comments.

Frequently asked questions

How many participants are needed for a focus group?
The typical group size of a bulletin board focus group is 15-60 respondents. It always depends on the target group, topics and other factors. Technically, you can have more or fewer people in your Collabito project.  

How long should a focus group last?
The discussion group usually takes one week or several weeks. Sometimes it can last even a month or more – bulletin board design is often used for online communities (MROC). We recommend running each discussion forum at least one or two days to reach all respondents in your study. 

Can I use multimedia in my discussion forums? 
Bulletin-board discussions are usually based on text posts and comments. On the other hand, images or videos can help increase engagement and get much more insights from the focus group. Moderators can present stimuli in the introduction part and ask respondents to comment on the video or images. Respondents can upload photos directly to the forum and share them with other participants. 

Is bulletin board research mobile-friendly in Collabito?
Yes, the discussions are responsible and mobile-friendly. Respondents can upload photos from their cell phones, tablets, desktops, or other devices.

How to recruit respondents to a bulletin board focus group?
You can use your own sources (customers, CRM, social media), or ask external experts to do the recruitment process. You can read more in the following article: How to recruit participants for focus groups

Personal data
We recommend using nicknames or first names instead of full names to keep the discussion anonymous. We consider the security of personal data to be very important and moderators should always keep this in mind. The system does not display respondents’ emails and their other personal data anywhere in the discussion.

Does Collabito support mobile devices?
Yes, respondents can use smartphones, tablets, laptops, or desktop computers, the software is optimized for all types of devices. In some cases, mobile phones are not suitable, for example, if you need to present multimedia or small images on the whiteboard during the session.

Are bulletin board focus groups the best method for my project?
In some cases, other online qualitative methods might be better. Always consider research goals, type of respondents, time preference, and other factors. If you are not sure, drop us a line and we can recommend the best approach.

What is an asynchronous online focus group?
Asynchronous online focus groups are semi-structured group discussions in the format of a virtual message board. Asynchronous means that respondents connect at different times, they are not discussing at the same time.

How can I learn more about bulletin board focus groups?
To learn more about bulletin board focus groups, and other methods of online and offline qualitative data gathering, contact our Collabito team today.

How to successfully run an online focus group  

Here are the usual stages of planning a discussion board project: 

  • Create a detailed discussion guide – what topics to cover, questions
  • Prepare stimuli – images, videos
  • Recruit respondents
  • Create a new project in Collabito, add welcome page, discussion forums, import participants
  • Test your project – log in as a respondent and check all pages. Involve your client – let him test the project, too.
  • Is everything ready to launch? Start the project and send email invitations.
  • Check the discussions regularly, comment respondent’s posts, give likes, try to engage participants to submit more insights and to interact with other people. Answer respondents’ questions. There can be more moderators in Collabito.
  • Check the activity table and send reminders to passive respondents. If necessary, add replace them with new participants.
  • Activate / schedule new topics and questions and closed completed topics or pages.
  • Combine discussion forums with polls, live chats or other activities. 
  • Prepare a Thank-you page with reward information.
  • Export the transcripts and analyze results!

Examples

Discussion forums have been used for many different types of studies. Here are several typical examples of bulletin board research conducted on our qual platform: 

  • Ideas for new products
  • Current market trends
  • How to improve current products
  • Website evaluation
  • Customer care evaluation
  • Satisfaction with company’s services
  • Concept research
  • Visit our store and share your ideas
  • and many other topics 

Qualitative research platform

Collabito offers an easy and affordable solution not only for market researchers. Let’s discuss if we can help with your project.
  • Simple, easy to learn qualitative platform
  • Affordable price, pay as you go
Want to learn more? Get a free demo with a member of our team.